Buying UMAi drybags.

[Dave]

Where can I buy UMAi drybags other than online? Dave in Lethbridge Alberta

[Thea]

Hello, Dave.

The best (easiest, fastest and least costly) and only way to UMAi Dry in Canada (and 72 other countries to date) is to order from us online.

We are so invested in our Canadian neighbors to the north that we have even made it so you pay the same shipping as Americans How’s that for a deal?!

We look forward to seeing you as a customer!

BagLady

[Anonymous]

Just a quick question about shipping to Canada.
Do you ship USPS?
On average, how long to get to Ontario from time of placing the order?
An alternative is to ship to Buffalo, NY. How long would that take?

Thanks
Doug

[Thea]

Doug,
We have learned the best way to deliver to our customers in Canada is to ship USPS Priority mail.

For international shipments, we are assured the shipment will get to Canadian Customs within 7-10 days, but there is no means of tracking or predicting the passage through Customs. Ontario has been pretty swift–generally less than two weeks tops door-to-door.

For Buffalo, it would get there in 2-3 days. If you need to ship to an address other than that which is connected to your credit card, try to capture that “Ship to” option prior to completing payment, or send the address in your “Note to seller” window.

Hope this helps!

–Thea
aka BagLady

[Jeff]

Hi,
I ordered twice, the starter kit being the first time. It took 10 days both times. I live in Toronto.

[Thea]

Thank you for letting us know! What we gather is that Ontario customers seem to get their packages the quickest, with a slightly longer average time of transit through Customs for those in Quebec, and still longer for folks in B.C. No work from Alberta, Manitoba and parts in between and toward the eastern ad northern reaches. I guess the folks in New Brunswick and Nova Scotia must be getting packages in a relatively timely manner, as we haven’t heard any concerns.

The problem will be that the USPS tracking will not indicate when the package has left the U.S., so it will appear (from the online tracking) that the package has been left waiting in Chicago or, even, in St. Paul.

Never fear–they always get there! For all the bad mouthing we can do about the cost and temper of the postal system, they do an amazing job.

[Dave]

I live in Alberta and I received my shipment in about 8 days. Dave Lethbridge Alberta

[Thea]

David,
Thank you so much for letting us know! That is absolutely amazing. We will make note of this.
–Thea

[Dave]

I received my replacement package within 10 days. I also received my Dry Sausage Kit. Thank you for both. I did not get the Bactoferm T-SPX starter culture. Do you know if it was removed at the border? Dave Freeman Lethbridge Alberta.

[Thea]

Hello, Dave.

If the Bactoferm had been somehow removed in Customs, we would not be made aware. We seldom make a mistake packing orders, but I’m going to take the blame this time.

We’ll put another packet of Bactoferm T-SPX in the post to you this week.

Good thing a Dry Sausage Maker is a patient person ;-))

–Thea
aka BagLady

[Dave]

Thanks Thea. Sorry to be such a bother.

[Scott Mark]

quote BagLady” post=4515:

Hello, Dave.

If the Bactoferm had been somehow removed in Customs, we would not be made aware. We seldom make a mistake packing orders, but I’m going to take the blame this time.

We’ll put another packet of Bactoferm T-SPX in the post to you this week.

Good thing a Dry Sausage Maker is a patient person ;-))

–Thea
aka BagLady

I’d rather speak this in private, but I don’t see any way to do so.

THAT is quality customer care.

[Author]

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